Customer Assignments, Mergers and Acquisitions, and Entity Name Change

Overview

This guide outlines the steps for managing customer assignments, mergers, acquisitions (M&A), and entity name changes. It is designed to help employees understand the necessary actions and ensure smooth transitions while maintaining compliance and customer satisfaction.

What is a Customer Assignment?

A transfer of customer agreements due to corporate restructuring, mergers, or acquisitions.

Steps to Follow:

• Ensure all relevant details about the customer and the assignee are documented.
• Use the Assignment Agreement and Ownership Change Form, available on the shared drive, to record details and signatures.
• Send completed forms to [e-mail] for further processing.

Note: Legal and Finance teams will handle approvals and ensure compliance internally.

What is an Entity Name Change?

When a business legally changes its name, often due to rebranding or restructuring.

Steps to Follow:

• Notify Finance: Submit the completed Ownership Change Form (available on the shared drive) to [e-mail].
• Update Records: Ensure the new entity name is reflected in all relevant systems (e.g., billing, CRM).
• Communicate to Customers: Notify customers of the name change, including instructions for updating their records.

Note: Internal teams will manage regulatory filings and ensure compliance.

Handling Non-Creditworthy Customers

For customers who do not meet Samsara’s creditworthiness criteria:

1. Contact [e-mail] for further guidance.
2. Provide any relevant supporting documentation requested by Finance.

Note: Finance and Legal will handle escalations internally.

Splitting Customer Accounts

If a customer requests to split their accounts without changing ownership:

1. Submit a reprocessing request to [e-mail].
2. Ensure any updates to billing information are clear and complete.

Important Contacts

• Customer Support: [e-mail]
• Finance Team: [e-mail]
• Billing Support: [e-mail]